What is a Live Operator Answering Service?

Live phone answering service

When you need to call a business, you want the friendly and professional of talking to an actually person. The days of answering machines have become obsolete. If you’re a business owner, you can add a personal touch by hiring a live operator answering service. Since an estimated 81% of consumers say they return to purchase from a business after a good customer service experience, hiring a live operator answering service will surely boost customer satisfaction and increase hours of availability.

There are a number of benefits that come along with hiring a live operator answering service. A live operator answering service assists in handling customer complaints, questions, and concerns in any business setting that receives high-volume calls. They provide prompt and high quality service to all callers and are very cost efficient. Live operator answering services allow you to ditch the automated systems and menus and interact with a human being who can sympathize, ask questions and relay messages. Furthermore, this type of call handling service provides after hours answering, so even if the office is closed, customers can still make calls and get a 24 hour answering service.

Studies show it takes an estimated 12 positive customer service experiences to make up for one bad customer service experience, but the typical business only hears from 4% of its total dissatisfied customers. A live operator answering service will greatly improve customer experience and satisfaction at your business and help you retain your valuable customers.
If you’re wondering if a 24/7 answering service is really necessary, consider the following. A 5% increase in customer retention can lead to an estimated 125% increase in profits, and companies that prioritize their customer service generate profits 60% higher than their competitors. Furthermore, an estimated 55% of surveyed customers say they would pay more for a better customer service experience.

If you want to get ahead of the competition, hiring a live operator answering service for a low monthly fee will put you one step ahead of the game. An estimated 59% of Americans would try a different brand or company for a better customer service experience, and if you can provide it, the customers are soon to follow.