September 2014 3
Some of the worst customer service experiences happen when the customer isn’t even inside the business. We’ve all been there — we call a business to ask a simple question or to get help and the phone rings, and rings, and rings…and rings. Maybe someone does finally answer the phone only to put you on hold and then proceed to bounce your call around to four different people, none of which have an answer for you. Or maybe there’s just an automated answering service with a really long and confusing automated menu. Any of these scenarios can be incredibly frustrating and also reflect badly on the business.
What you can do
There is something you can do to increase customer satisfaction when it comes to your call line. Hiring a professional answering service means that you don’t ha (more…)
As the business world as we know it is continually adapting to a changing technological environment, many companies are being forced to take a look at their own computer systems and decide whether or not an update is in order. This has become even more relevant with the advent of cloud hosting. Traditionally, businesses would host data over a server, but cloud hosting has created an alternative. As with any business decision, companies must weigh the advantages and disadvantages of both before making any changes. So what’s the difference between the two?
The Traditional Server
Before the cloud even existed, companies used in–house servers for storage, data delivery services and easy file transfer. A server essentially acts as a larger, more capable computer for all of (more…)
Owning a small business requires wearing many hats. For many owners, computer support is often not the hat they feel most comfortable wearing. Most small businesses choose work with an IT solutions company for computer support and advice. Outsourcing small business IT support makes sense for many reasons.
Working with an IT solutions company allows a small business to use the expertise of the employees of the IT partner. Given the volume of work done through IT consulting, an IT solutions company has the knowledge to troubleshoot and resolve issues with computers, phones and Internet connections. By fixing customer problems in a timely fashion, IT support companies have a satisfied customer base and are called back for further advice and assistance.
Equipment Offerings and Services
New Gaming Consoles
Chemistry has come a long way from the do-it-yourself kits in grade school. Now you’re putting together compounds you once only dreamed of and are making a career out of the heady combination of science and electronics. While you might be feeling rather proud of how far you’ve come, never let it be said you [...]
The age of technology is upon us not only here in the United States but in many other places all around the world as well. There is no doubt that technology has become prevalent in many parts of our lives, from our day to day living to our work places. Part of this entails electronic [...]
Today, perhaps more than any time in the last century, there is a real need for people who can solve mechanical issues. From high-end engine repairs to being able to analyse vibration balancing equipment, there are many jobs that involve specific information. And while there are many people who think that a four year degree [...]