September 2014 3
Some of the worst customer service experiences happen when the customer isn’t even inside the business. We’ve all been there — we call a business to ask a simple question or to get help and the phone rings, and rings, and rings…and rings. Maybe someone does finally answer the phone only to put you on hold and then proceed to bounce your call around to four different people, none of which have an answer for you. Or maybe there’s just an automated answering service with a really long and confusing automated menu. Any of these scenarios can be incredibly frustrating and also reflect badly on the business.
What you can do
There is something you can do to increase customer satisfaction when it comes to your call line. Hiring a professional answering service means that you don’t ha (more…)
As the business world as we know it is continually adapting to a changing technological environment, many companies are being forced to take a look at their own computer systems and decide whether or not an update is in order. This has become even more relevant with the advent of cloud hosting. Traditionally, businesses would host data over a server, but cloud hosting has created an alternative. As with any business decision, companies must weigh the advantages and disadvantages of both before making any changes. So what’s the difference between the two?
The Traditional Server
Before the cloud even existed, companies used in–house servers for storage, data delivery services and easy file transfer. A server essentially acts as a larger, more capable computer for all of (more…)
Owning a small business requires wearing many hats. For many owners, computer support is often not the hat they feel most comfortable wearing. Most small businesses choose work with an IT solutions company for computer support and advice. Outsourcing small business IT support makes sense for many reasons.
Working with an IT solutions company allows a small business to use the expertise of the employees of the IT partner. Given the volume of work done through IT consulting, an IT solutions company has the knowledge to troubleshoot and resolve issues with computers, phones and Internet connections. By fixing customer problems in a timely fashion, IT support companies have a satisfied customer base and are called back for further advice and assistance.
Equipment Offerings and Services
New Gaming Consoles
There is no question that computers and the Internet have become a fact of life for most Americans, and this software and hardware can be used for either leisure, personal communication, or for business, and it is increasingly the standard for businesses to not only have their own website, but also social media accounts for [...]
As executive HR search firms and HR recruiters can all attest, employee retention rates have been hugely problematic in recent years, with worrying numbers surrounding them seen in all aspects of employment, in all different industries, and in all different places of work. Many executive HR search firms and Human Resources recruiters have found themselves [...]
Technology is prevalent in societies around the world. From the United States, to the United Kingdom, to Australia, it seems as if everyone is consumed with technology. This technology obsession aids in the purchase of cellular devices with 395 iPhones being sold every minute. In fact, 8.1% of smartphone sales in the United States were [...]